Frequently Asked Questions

Every paper we provide is 100% custom-written from start to finish in full accordance with your instructions. Our service has many distinguishing features that are not available in other companies. Mainly, our writers hail from Canada, the UK and USA and they are professionals who do not need to rely on cut and paste techniques, which is not always the case with other writing services.
We hire superbly-qualified writers with long experience. They hold Master’s and PhD degrees in various academic subjects. Every new recruit undergoes a stringent skills assessment before he/she can join our team. All writers are monitored on an ongoing basis to maintain high standards and ensure perfection of all papers.
This option is unavailable at Prime-Essay.net because all our work is originally-sourced and written, it takes time for our researchers and writers to find unique material and create an authentic paper. It is unrealistic for us to attempt to complete a sizable and original paper within a few hours. However, if you have a large paper, such as a dissertation, you can order it in separate sections. You will benefit from the expertise of a number of writers contributing to your project. Our service representatives will be delighted to assist if you have any queries on such an order.
We offer generous discounts on first-time and repeat orders. You can check our Discount Policy page to establish if you currently qualify for a discount. Again, our customer representatives will be pleased to provide more information on our discount policy.
On receiving your order we will provide you with access to your own account area. There, you will find an option to upload documents and a facility to interact with the writer assigned to your project. There is also an option of sending files through the live chat facility, or you can send them by email, but you need to allow additional processing time for the latter option. If you need any further assistance, you can contact our customer support representatives. Please remember that a customer is expected to provide all possible order details before we assign a writer to the order or during initial writing stages, when no more than 10-20% of the deadline have passed. If a customer changes/provides the needed materials when the writer has already completed a part of the assignment/provided a full version, a client will be asked to compensate the change of instructions.
Yes. Our experts have a myriad of credible research resources at their disposal. You can provide precise instructions about the usage of sources (e.g. only scholarly journals, only books, etc.). However, please mind that if your paper should be completed according to exclusive class materials provided by your professor, it is extremely necessary to provide them while placing an order. Finally, if you have exclusive scans of books, journals, and other sources that cannot be found in any databases, please provide such materials to your writer as well. The more information our writers have about your order, the better.
A client can adjust/change order details before we assign a writer to the order. Please understand that writers work with the original instructions. Therefore, changing them implies completing the same order one more time (from scratch). Therefore, all modifications should be made before writer actually starts writing the paper. If a client changes order requirements during the writing process or after the order is done, he/she will have to place a compensation order.
Once your paper is completed, you can conveniently download it from your personal account area. Should you experience any difficulty downloading it, just contact our support representatives and they will gladly email your work to you.
Absolutely not. Some other service providers confuse customers by offering excessively cheap rates but then make additional charges. However, at Prime-Essay.net, we operate with integrity and a transparent pricing policy, which causes customers to come back to us. Do not expect to pay a dime more than the rates shown on our pricing page.
We hire the most qualified researchers, writers and editors only. We seek specialists who have at least a Master’s degree and a suitable amount of relevant experience. Once your order is received, we ensure the writer who volunteers to undertake it has all the necessary qualifications and skills to complete it and, if not, we will reassign it appropriately. We absolutely guarantee that your paper will be undertaken by a professional who is suitably-qualified, experienced and willing to complete your order satisfactorily.
Our entire team is dedicated to completing and delivering assignments punctually, all finished to the level of outstanding high-quality you should expect. We do everything in our power to make sure your papers match all your instructions and requirements. In order to complete papers according to their deadlines, it is essential for us to receive accurate instructions and relevant information from you. Thus, make sure you upload your instructions in a timely manner so that our writers can meet the deadlines you specify. At the same time, if you want to get your paper earlier than specified in the order form, a price for our services will be recalculated and you will have to compensate early delivery by placing an additional order.
At all times, we aim to deliver flawless papers that fully match your needs. Should you feel dissatisfied with any aspect of our work, we will revise your paper in accordance with your initial specifications. You can request a free revision within 2 days after order expiry. Complex orders with 20+ pages can be revised for free within 30 days. To request a revision, you can use your personal profile and click on a “Revision Request” option. You should send your writer a message with a revision request, stating which original instructions were overlooked. Please note that a free revision option is accessible only if a client does not change initial requirements. If, for any reason, you are dissatisfied with the final version of your order, you can request a refund within 14 days after order deadline expiration. Do not forget, if you require any further information, our customer representatives are available 24x7 to assist you.
Mailing systems tend to add all commercial email to SPAM folder or simply block them. By adding us to your contact list, you will make sure all messages related to your order will be delivered to your inbox!
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