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Frequently Asked Questions

Unfortunately, clients cannot edit order details on their own after they have submitted the order registration form. However, if you get in touch with our customer support agents, we can do it for you. Once you change the instructions, keep in mind that the price will be recalculated according to the adjustments.
Sure, one of the easiest ways to do it is to register an additional order and indicate the ID of the initial order. You can do it by logging into your personal cabinet. Besides, if you cannot manage it on your own, you can contact our customer support agents, and they will help you out.
Once the writer is assigned to your order, you will be able to see their writer`s ID.
Sure, you can place a one-page draft - it will be uploaded after 50% of the deadline expires. Keep in mind that the draft option is additionally paid.
Log into your personal account, go to the "Profile" tab and click the "Edit Profile" button. After you have adjusted the information, do not forget to save the changes.
Sure, you can send it for revision, but under such circumstances, the revision option will be paid. You can just place a new order as a "Revision" type.
Our company's writers can assist you not only with academic writing assignments but also with tests, exams, quizzes, which are of online format even. You need to place an order and select an "online test" as a type of order. After that you need to provide as detailed instructions as possible, upload any templates, materials, lectures, and samples, which would help your assigned writer tackle the assignment. When requesting help with your online test, be sure to specify the exact time the test starts, your time zone, and also provide credentials to the website.
No, our company does not provide services to help you with coding or IT-related tasks.
We do not assist with financial operations or any troubles connected with them. Still, we can forward your request to our company's Financial Department. In some less severe cases, we can suggest that you change the financial information provided on the website or use some other credit/ debit card for proceeding with the payment.
The supreme package predetermines that your order will be assigned to one of top 30 writers of our company. As such, since your order is already assigned to one of the most experienced professionals, there is no need to pick some other writer. Still, if you do want your preferred writer, then you should choose premium writing package. The premium package also guarantees that you get a plagiarism report as proof that your paper's content is authentic.
You are not obliged to provide your phone number, but it will also decrease your chances of proper communication with our service. For example, when urgent clarifications or updates are needed, we will not be able to contact you.
No, within the given free revision period, you can request any number of revisions you need.
Our service has its legal obligations to provide papers with original content. Each order is scanned via anti-plagiarism software before we upload the paper to the website.
All you have to do is indicate the writer's ID in the "Preferred Writer" field. Once you add the writer's ID, you can then be sure that your paper will be assigned to the needed writer. Keep in mind that the "preferred writer" option costs extra 15% of the total order price. This bonus to your writer guarantees that your paper will be given priority among the other orders.
If the payment went successfully, you must have received confirmation in your email. Please find it and send the payment receipt to us. If there is no payment confirmation in your inbox, then check out the banking operations in your bank statement. If you have found the operation, send a screenshot to our Financial Department as a proof that the payment went successfully. If there is neither payment receipt in the inbox nor a bank statement, it means that the payment evidently did not go well, and you need to try paying again.
Sure, you can send your instructions or samples to our customer support agents and ask to check whether there are writers who can cope with that.
On average, it takes from three to five business days to process the money refund. Besides, it depends on how well your bank operates and whether there are some days-off or public holidays.
No, according to our company's policies, our writers are not responsible for buying any materials. They can use the materials that are in their free access, but if your assignment is based on some specific book, it is your responsibility to provide it.
If you have already submitted the order registration form, you cannot edit these details on your own. You need to contact the customer support agents and place a compensation order, where you pay the difference between the old and the new deadlines.
You can provide your instructions or templates to our customer support team, and they will then help you with the order type.
Definitely, we are a legit company that guarantees privacy. According to the confidentiality policy, none of your personal or contact information will ever be disclosed to the third parties.
We do not encourage bidding when it comes to the prices. We have a flexible pricing policy, which means that the prices differ depending on the order type, complexity, deadline, length, and other criteria. What is even more important, our clients can also enjoy appealing discounts and special offers.
Every paper we provide is custom-written from start to finish in full accordance with your instructions. Our service has many distinguishing features that are not available in other companies. Mainly, our writers hail from Canada, the UK and USA and they are professionals who do not need to rely on cut and paste techniques, which is not always the case with other writing services.
We hire superbly-qualified writers with long experience. They hold Master's and PhD degrees in various academic subjects. Every new recruit undergoes a stringent skills assessment before he/she can join our team. All writers are monitored on an ongoing basis to maintain high standards and ensure perfection of all papers.
This option is unavailable at Prime-Essay.net because all our work is originally-sourced and written, it takes time for our researchers and writers to find unique material and create an authentic paper. It is unrealistic for us to attempt to complete a sizable and original paper within a few hours. However, if you have a large paper, such as a dissertation, you can order it in separate sections. You will benefit from the expertise of a number of writers contributing to your project. Our service representatives will be delighted to assist if you have any queries on such an order.
We offer generous discounts on first-time and repeat orders. You can check our Discount Policy page to establish if you currently qualify for a discount. Again, our customer representatives will be pleased to provide more information on our discount policy.
On receiving your order we will provide you with access to your own account area. There, you will find an option to upload documents and a facility to interact with the writer assigned to your project. There is also an option of sending files through the live chat facility, or you can send them by email, but you need to allow additional processing time for the latter option. If you need any further assistance, you can contact our customer support representatives. Please remember that a customer is expected to provide all possible order details before we assign a writer to the order or during initial writing stages, when no more than 10-20% of the deadline have passed. If a customer changes/provides the needed materials when the writer has already completed a part of the assignment/provided a full version, a client will be asked to compensate the change of instructions.
Yes. Our experts have a myriad of credible research resources at their disposal. You can provide precise instructions about the usage of sources (e.g. only scholarly journals, only books, etc.). However, please mind that if your paper should be completed according to exclusive class materials provided by your professor, it is extremely necessary to provide them while placing an order. Finally, if you have exclusive scans of books, journals, and other sources that cannot be found in any databases, please provide such materials to your writer as well. The more information our writers have about your order, the better.
A client can adjust/change order details before we assign a writer to the order. Please understand that writers work with the original instructions. Therefore, changing them implies completing the same order one more time (from scratch). Therefore, all modifications should be made before writer actually starts writing the paper. If a client changes order requirements during the writing process or after the order is done, he/she will have to place a compensation order.
Once your paper is completed, you can conveniently download it from your personal account area. Another copy of paper will be sent to you by email. Should you experience any difficulty downloading it, just contact our support representatives and they will gladly assist you.
Absolutely not. Some other service providers confuse customers by offering excessively cheap rates but then make additional charges. However, at Prime-Essay.net, we operate with integrity and a transparent pricing policy, which causes customers to come back to us. Do not expect to pay a dime more than the rates shown on our pricing page.
We hire the most qualified researchers, writers and editors only. We seek specialists who have at least a Master's degree and a suitable amount of relevant experience. Once your order is received, we ensure the writer who volunteers to undertake it has all the necessary qualifications and skills to complete it and, if not, we will reassign it appropriately. We absolutely guarantee that your paper will be undertaken by a professional who is suitably-qualified, experienced and willing to complete your order satisfactorily.
Our entire team is dedicated to completing and delivering assignments punctually, all finished to the level of outstanding high-quality you should expect. We do everything in our power to make sure your papers match all your instructions and requirements. In order to complete papers according to their deadlines, it is essential for us to receive accurate instructions and relevant information from you. Thus, make sure you upload your instructions in a timely manner so that our writers can meet the deadlines you specify. At the same time, if you want to get your paper earlier than specified in the order form, a price for our services will be recalculated and you will have to compensate early delivery by placing an additional order.
At all times, we aim to deliver flawless papers that fully match your needs. Should you feel dissatisfied with any aspect of our work, we will revise your paper in accordance with your initial specifications. You can request a free revision within 2 days after order expiry. Complex orders with 20+ pages can be revised for free within 30 days. To request a revision, you can use your personal profile and click on a 'Revision Request' option. You should send your writer a message with a revision request, stating which original instructions were overlooked. Please note that a free revision option is accessible only if a client does not change initial requirements. If, for any reason, you are dissatisfied with the final version of your order, you can request a refund within 14 days after order deadline expiration. Do not forget, if you require any further information, our customer representatives are available 24x7 to assist you.
Mailing systems tend to add all commercial email to SPAM folder or simply block them. By adding us to your contact list, you will make sure all messages related to your order will be delivered to your inbox!
What our customers say
Once I had no time to write my research paper, so I decided to order it here. The paper was delivered on time. It was just ok. Thanks.
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Walter M. Memphis, TN, USA
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The paper I got from you got an A+ grade so I will give your company the same grade. I will be asking for your help with more assignments soon.
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